Securus Technologies recently had an experience that few companies have to bother with. GTL, a competitor, made a public claim that their services were better than Securus and the prices were lower. Securus is a leading provider of communications technology to correctional institutions, law enforcement agencies, and safety organizations.
Securus provides services to over 3.400 customers and 1,200,000 inmates and families all over North America. They offer phone plans that work on iPads, Androids, tablets, and landline phone services. One very popular service is the video phone platform that allows both callers to see one another during the call if they both have a web camera hookup on both ends. Also available is the Jail Voicemail, email, and a money transfer service.
The claims made by GTL were boastful and full of false facts and were by no means truthful in any way. Securus countered with an offer to set up a challenge to compare all of the metrics such as pricing and service results, with an independent third party set up to judge the outcome.
For awhile there was a deafening silence from GTL, and then eventually they politely declined to take part in the challenge. It was a foregone conclusion as the facts are difficult to overcome with exaggerations. Once the public knows the truth, the fabrication fades quickly away.
People who were once with GTL and have switched to Securus testify that they are much more satisfied by Securus by a three to one margin. The Securus plans are just great to use and they deliver handsomely what they originally say they will do. People are fickle in nature, and they will not stay with a service that is haphazard and difficult to use.
Securus takes its compliance and delivery processes very seriously because the link between an inmate and his family can mean the difference in how well he deals with his incarceration.